Privacy Policy

PLS Cafe & Supply Ltd. Privacy Policy.

Last updated: [September 12th 2023.]

This Privacy Policy describes how PLS Cafe & Supply Ltd. (the "Site", "we", "us", or "our'')

collects, uses, and discloses your personal information when you visit, use our services, or

make a purchase from (the "Site") or otherwise communicate with us

(collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your '' means

you as the user of the Services, whether you are a customer, website visitor, or another

individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you

agree to the collection, use, and disclosure of your information as described in this Privacy

Policy. If you do not agree to this Privacy Policy, please do not use or access any of the


Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our

practices or for other operational, legal, or regulatory reasons. We will post the revised

Privacy Policy on the Site, update the "Last updated" date and take any other steps required

by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal

information about you from a variety of sources, as set out below. The information that we

collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you

to communicate with you, provide the Services, comply with any applicable legal obligations,

enforce any applicable terms of service, and to protect or defend the Services, our rights,

and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our

Site and use our Services. When we use the term "personal information", we are referring to

information that identifies, relates to, describes or can be associated with you. The following

sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

- Basic contact details including your name, address, phone number, email.

- Order information including your name, billing address, shipping address, payment

confirmation, email address, phone number.

- Account information including your username, password, security questions.

- Shopping information including the items you view, put in your cart or add to your wishlist.

- Customer support information including the information you choose to include in

communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information

about yourself. You may elect not to provide this information, but doing so may prevent you

from using or accessing these features.

Information We Collect through Cookies

We also automatically collect certain information about your interaction with the Services

("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies").

Usage Data may include information about how you access and use our Site and your

account, including device information, browser information, information about your network

connection, your IP address and other information regarding your interaction with the


Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and

service providers who may collect information on our behalf, such as:

- Companies who support our Site and Services, such as Shopify.

- Our payment processors, who collect payment information (e.g., bank account, credit or

debit card information, billing address) to process your payment in order to fulfill your orders

and provide you with products or services you have requested, in order to perform our

contract with you.

- When you visit our Site, open or click on emails we send you, or interact with our Services

or advertisements, we, or third parties we work with, may automatically collect certain

information using online tracking technologies such as pixels, web beacons, software

developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy

Policy. We are not responsible or liable for the accuracy of the information provided to us by

third parties and are not responsible for any third party's policies or practices. For more

information, see the section below, Third Party Websites and Links.

How We Use Your Personal Information

- Providing Products and Services. We use your personal information to provide you with the

Services in order to perform our contract with you, including to process your payments, fulfill

your orders, to send notifications to you related to you account, purchases, returns,

exchanges or other transactions, to create, maintain and otherwise manage your account, to

arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.

- Marketing and Advertising. We use your personal information for marketing and

promotional purposes, such as to send marketing, advertising and promotional

communications by email, text message or postal mail, and to show you advertisements for

products or services. This may include using your personal information to better tailor the

Services and advertising on our Site and other websites.

- Security and Fraud Prevention. We use your personal information to detect, investigate or

take action regarding possible fraudulent, illegal or malicious activity. If you choose to use

the Services and register an account, you are responsible for keeping your account

credentials safe. We highly recommend that you do not share your username, password, or

other access details with anyone else. If you believe your account has been compromised,

please contact us immediately.

- Communicating with you. We use your personal information to provide you with customer

support and improve our Services. This is in our legitimate interests in order to be

responsive to you, to provide effective services to you, and to maintain our business

relationship with you.


Like many websites, we use Cookies on our Site. For specific information about the Cookies

that we use related to powering our store with Shopify, see We use Cookies to power and improve our Site and

our Services (including to remember your actions and preferences), to run analytics and

better understand user interaction with the Services (in our legitimate interests to administer,

improve and optimize the Services). We may also permit third parties and services providers

to use Cookies on our Site to better tailor the services, products and advertising on our Site

and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your

browser to remove or reject Cookies through your browser controls. Please keep in mind

that removing or blocking Cookies can negatively impact your user experience and may

cause some of the Services, including certain features and general functionality, to work

incorrectly or no longer be available. Additionally, blocking Cookies may not completely

prevent how we share information with third parties such as our advertising partners.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for

legitimate purposes subject to this Privacy Policy. Such circumstances may include:

- With vendors or other third parties who perform services on our behalf (e.g., IT

management, payment processing, data analytics, customer support, cloud storage,

fulfillment and shipping).

- With business and marketing partners, including Shopify, to provide services and advertise

to you. We use Shopify to support personalized advertising with third-party services]. Our

business and marketing partners will use your information in accordance with their own

privacy notices.

- When you direct, request us or otherwise consent to our disclosure of certain information to

third parties, such as to ship you products or through your use of social media widgets or

login integrations, with your consent.

- With our affiliates or otherwise within our corporate group, in our legitimate interests to run

a successful business.

- In connection with a business transaction such as a merger or bankruptcy, to comply with

any applicable legal obligations (including to respond to subpoenas, search warrants and

similar requests), to enforce any applicable terms of service, and to protect or defend the

Services, our rights, and the rights of our users or others.

We have, in the past 12 months disclosed the following categories of personal information

and sensitive personal information (denoted by *) about users for the purposes set out above

in "How we Collect and Use your Personal Information" and "How we Disclose Personal



- Identifiers such as basic contact details and certain order and account information

- Commercial information such as order information, shopping information and customer

support information

- Internet or other similar network activity, such as Usage Data

Categories of Recipients:

- Vendors and third parties who perform services on our behalf (such as Internet service

providers, payment processors, fulfillment partners, customer support partners and data

analytics providers)

- Business and marketing partners

- Affiliates

We do not use or disclose sensitive personal information for the purposes of inferring

characteristics about you.

We have "sold" and "shared" (as those terms are defined in applicable law) personal

information over the preceding 12 months for the purpose of engaging in advertising and

marketing activities, as follows.

Category of Personal Information

- Identifiers such as basic contact details and certain order and account information

- Commercial information such as records of products or services purchased and shopping


- Internet or other similar network activity, such as Usage Data

Categories of Recipients

- Business and marketing partners

User Generated Content

The Services may enable you to post product reviews and other user-generated content. If

you choose to submit user generated content to any public area of the Services, this content

will be public and accessible by anyone.

We do not control who will have access to the information that you choose to make available

to others, and cannot ensure that parties who have access to such information will respect

your privacy or keep it secure. We are not responsible for the privacy or security of any

information that you make publicly available, or for the accuracy, use or misuse of any

information that you disclose or receive from third parties.

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If

you follow links to sites not affiliated or controlled by us, you should review their privacy and

security policies and other terms and conditions. We do not guarantee and are not

responsible for the privacy or security of such sites, including the accuracy, completeness, or

reliability of information found on these sites. Information you provide on public or

semi-public venues, including information you share on third-party social networking

platforms may also be viewable by other users of the Services and/or users of those

third-party platforms without limitation as to its use by us or by a third party. Our inclusion of

such links does not, by itself, imply any endorsement of the content on such platforms or of

their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any

personal information about children. If you are the parent or guardian of a child who has

provided us with their personal information, you may contact us using the contact details set

out below to request that it be deleted.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we

"share" or "sell" (as those terms are defined in applicable law) personal information of

individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot

guarantee "perfect security." In addition, any information you send to us may not be secure

while in transit. We recommend that you do not use insecure channels to communicate

sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether

we need the information to maintain your account, to provide the Services, comply with legal

obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation

to your personal information. However, these rights are not absolute, may apply only in

certain circumstances and, in certain cases, we may decline your request as permitted by


- Right to Access / Know. You may have a right to request access to personal information

that we hold about you, including details relating to the ways in which we use and share your


- Right to Delete. You may have a right to request that we delete personal information we

maintain about you.

- Right to Correct. You may have a right to request that we correct inaccurate personal

information we maintain about you.

- Right of Portability. You may have a right to receive a copy of the personal information we

hold about you and to request that we transfer it to a third party, in certain circumstances and

with certain exceptions.

- Right to Opt out of Sale or Sharing or Targeted Advertising. You may have a right to direct

us not to "sell" or "share" your personal information or to opt out of the processing of your

personal information for purposes considered to be "targeted advertising", as defined in

applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control

opt-out preference signal enabled, depending on where you are, we will automatically treat

this as a request to opt-out of the "sale" or "sharing" of information for the device and

browser that you use to visit the Site.

- Right to Limit and/or Opt out of Use and Disclosure of Sensitive Personal Information. You

may have a right to direct us to limit our use and/or disclosure of sensitive personal

information to only what is necessary to perform the Services or provide the goods

reasonably expected by an average individual.

- Restriction of Processing: You may have the right to ask us to stop or restrict our

processing of personal information.

- Withdrawal of Consent: Where we rely on consent to process your personal information,

you may have the right to withdraw this consent.

- Appeal: You may have a right to appeal our decision if we decline to process your request.

You can do so by replying directly to our denial.

- Managing Communication Preferences: We may send you promotional emails, and you

may opt out of receiving these at any time by using the unsubscribe option displayed in our

emails to you. If you opt out, we may still send you non-promotional emails, such as those

about your account or orders that you have made.

You may exercise any of these rights where indicated on our Site or by contacting us using

the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to

collect information from you to verify your identity, such as your email address or account

information, before providing a substantive response to the request. In accordance with

applicable laws, You may designate an authorized agent to make requests on your behalf to

exercise your rights. Before accepting such a request from an agent, we will require that the

agent provide proof you have authorized them to act on your behalf, and we may need you

to verify your identity directly with us. We will respond to your request in a timely manner as

required under applicable law.

We use Shopify's ad services such as Shopify Audiences to help personalize the advertising

you see on third party websites. To restrict Shopify merchants that use these ad services

from using your personal information for such services, visit


If you have complaints about how we process your personal information, please contact us

using the contact details provided below. If you are not satisfied with our response to your

complaint, depending on where you live you may have the right to appeal our decision by

contacting us using the contact details set out below, or lodge your complaint with your local

data protection authority.

International Users

Please note that we may transfer, store and process your personal information outside the

country you live in, including the United States. Your personal information is also processed

by staff and third party service providers and partners in these countries.

If we transfer your personal information out of Europe, we will rely on recognized transfer

mechanisms like the European Commission's Standard Contractual Clauses, or any

equivalent contracts issued by the relevant competent authority of the UK, as relevant,

unless the data transfer is to a country that has been determined to provide an adequate

level of protection.


Should you have any questions about our privacy practices or this Privacy Policy, or if you

would like to exercise any of the rights available to you, please call 236-234-4488 or email

us at or contact us at 165 - 6386 NO.3 ROAD, Richmond, BC, V6Y

2B3, Canada.