Refund & Cancellation Policy
Non-returnable items:
● All used items
● Customized human birthday cakes or pets’ cakes
● Special orders
● Gift cards
● Opened items
● Clothing and Harnesses, Bed and Cat tree,Grooming products and Carriers
● All bowls and Water Fountains
Returning in-store purchases
● Refunds or exchanges require original receipt within 14 days of purchase
● All used items or opened items CANNOT be returned or exchanged, they must be in their original packaging.
● Items refunds will be issued in that same form of tender which products were purchased.
Reschedule or cancellation of cat room visit
● A minimum of 24 hours notice is required if you want to cancel or reschedule the
session.
● All cat room visits can be only refunded into store credits or rebook.
● Please be aware that we are not able to accept the visit of children under 4 years old
or children under 12 to visit alone, and we would not be able to reschedule or refund
any balance due to this issue.